Frequently Asked Questions

No, all treatment must be done by the orthodontist or dentist.  Retainer Club is a post-treatment service designed to simply retain your patient's  teeth in their final position.  We do not straighten or otherwise move your patient's teeth and any request to do so or otherwise provide treatment is always redirected back to our partner office.  We view our job as taking the baton from you so that when you finish straightening your patient's teeth, we help you keep them straight for the rest of their life.

No.  Retainer Club is only for patients with full permanent dentition.

Once we receive the completed order from the patient, and the 3D scan from your office, we turn retainers around in 2 business days.  We use USPS First Class for our standard shipping which gets around the continental US by day 7.  Expedited shipping is an option for an additional fee.

Retainer Club uses what we consider to be the gold standard in the industry, .040" Essix Brand PLUS material.  This has proven to be the most comfortable and best performing material in the opinion of our co-founder Dr. Blair Feldman who has nearly 20 years of experience as a practicing orthodontist.  If, however, you prefer a different material we are happy to accomodate just let us know.  

Yes.  We automatically add blockout around upper and/ or lower permanent retainers.  We also block out areas of deep interproximal undercuts to allow for a better fit.  If you didn't have a lingual retainer in the scan but want us to add blockout space, just email us.

We are happy to virtually remove braces or aligner attachments at No Charge.  This is one of the many services we offer as a benefit of Partnership.

No.  We only make clear 'Essix style' retainers for permanent dentition patients

If you don't have a scan for a patient that came before you began 3D scanning at de-bond, you just need to schedule them for a 3D scan in your office.  If your former patient's teeth have moved position this is an excellent opportunity for you to explain that Retainer Club will only hold their teeth in their current position but that if they are interested in seeing movement then that is a service you can provide.  In our experience, a Retainer Club partnership will convert some of your former patients into orthodonti re-treatment at your office.  

Yes, in order to be a Retainer Club Partner you must have a 3-D scanner.  The good news is that Retainer Club is scanner agnostic so we can work with pretty much any 3-D scanner.  The simplest set up is with an iTero (simply click on "Scan" in the navigation above for setup instructions).  If you don't have a 3-D Scanner but would like to get one and stop doing alginate impressions, Retainer Club offers a Scanner Leasing program (simply click on "Lease Scanner" in the navigation above for more information).  

We accept 3D scans from all major scanner manufactuers.  The most common is iTero.  We are a registered lab for iTero and you can submit iRecord scans by following instructions HERE to add Retainer Club to your iTero machines.

We are also a registered lab on EasyRx - if you use this software you can send us your scans through their portal.

We can also accept .stl files through Dropbox or email.  Our team would be happy to assist.

Yes.  We are a registered lab on the EasyRx portal

Yes - a patient needs either a credit card or debit card to be a member of Retainer Club.  They also need an email address - please don't use your office email for a patient.

Yes - as an online membership program, patients need an email to login to their unique accounts.  

When you give a patient a Free Trial - a free membership to Retainer Club including their end of treatment retainers - they chose whether they want to renew at the Silver, Gold, or Platinum level.  Each of these annual paid plans begin 6 months after the Free Trial starts.

Yes.  One family email can be the login for multiple family members.  And, each member can have their own plan (silver, gold, platinum) and their own anniversary.