The In Your Face Podcast

Protecting the Future of Orthodontics with Dr. Greg White of White, Greer & Maggard Orthodontics

Dr. Greg White is a Founding Partner of White, Greer & Maggard Orthodontics, one of the largest privately-owned orthodontic practices in the country, with offices throughout the state of Kentucky. He obtained his DMD and MS degrees from the University of Kentucky and has been a private practice orthodontist and owner for over 25 years. His experience, coupled with his foresight into the growing impact of corporate dentistry, led him to take proactive action to protect his practice along with the practices of his colleagues. 

In 2017, Dr. Greg White created PepperPointe Partnerships, where he served as CEO and Leader in protecting the heart and soul of doctor-owned practices through self consolidation and fighting against the myriad of disruptions threatening our industry. PepperPointe Partnerships currently serves and protects 20 practice brands consisting of 49 office locations.

In this episode…

During the stock market and housing crash of 2008, Dr. Greg White saw how severely dental practices were affected. Growth came to a halt and practices stopped hiring dental graduates out of school while just the opposite was happening with Dental Support Organizations, or DSOs. Instead, DSOs purchased the dental practices that were up for sale, hired new graduates, and continued to expand. 

On August 02, 2019, Dr. Greg White started merging with other dental practices and consolidating back-office operations, including human resources, marketing, operations, and finance. As part of this process, Greg also made a point to build a protective wall that would prevent private-equity DSOs from entering the orthodontic and pediatric market. The results were quick, and in a 9 month period, the practice grew from 8 to 16 offices. 

Dr. Greg White, Founding Partner of White, Greer & Maggard Orthodontics, joins Craig Weiss and Blair Feldman in this week's episode of In Your Face Podcast to talk about how he helps protect the future of orthodontists under a group practice. He explains why he doesn't like the model commonly used by DSOs, why he supports being your own boss, and why he believes his model works with orthodontic and pediatric practices.

The In Your Face Podcast

The Three Pillars of Business Success with Brian Wright, Founder and CEO of New Patient Group

Brian Wright is the Founder and CEO of New Patient Group, a dental consulting company that helps clients grow and thrive by focusing on three pillars: leadership and culture, employee training, and digital marketing. In addition to being the Founder and CEO, he’s also the host of the New Patient Group podcast. 

But, he doesn’t stop there. Brian is the Managing Partner of WrightChat, a customer service, hospitality, and sales company that specializes in converting phone calls and website visitors into new clients for businesses. He is a consultant and speaker for Align Technology and writes for the Bentson Copple reSource. (Try saying that five times fast.)

In this episode…

For any type of business to grow, scale, beat its competition, and reach success, there are some things it must do. These include providing top-notch leadership, ensuring that both employees and customers are happy, and executing your sales and marketing techniques the right way. In addition, the business must create a unique and innovative culture to stay ahead of the competition.

Brian Wright's biggest passion is helping people and businesses become prosperous. He believes that this can be done by committing to the task and doing the right thing, which is why he came up with his key pillars to help people along this journey.

In this episode, Craig Weiss and Blair Feldman, co-hosts of the In Your Face Podcast, interview Brian Wright, Founder and CEO of New Patient Group about the three pillars of business success. Brian talks about the unique skill sets found in thriving practices, common problems experienced in the healthcare industry, and the importance of good leadership and enhanced employee experience.


The In Your Face Podcast

More Predictable Outcomes and Better Patient Experience with ClearTPS

Sheldon Krancher is the Co-founder and CEO of ClearTPS, the global leader in Invisalign diagnosis and treatment plan optimization, having treated over 100,000 cases. Because of this, ClearTPS is the largest and fastest-growing network of clear aligner providers in the world. 

It was only natural that Sheldon would go on to help develop ClearTPS.He’s been in the dental field since 1995 and is also the Treatment Planning Strategy Consultant for Master Aligner Online Academy, Global Business Development Consultant for ArchForm, and Advisory Board Member for ClearForward.

In this episode…

There are a number of misconceptions that some dentists and orthodontists have about what the clear aligner lab does, but this is largely because they don’t exactly know how the company can provide help and support to their practices. And this is where ClearTPS comes in: to help bridge the gap between dental practitioners and the clear aligner lab systems. ClearTPS’s main goal is to improve clinical outcomes and help provide better patient experience, as clearly as possible. 

In this episode, Sheldon Krancher from ClearTPS joins Craig Weiss and Blair Feldman, co-hosts of In Your Face Podcast, to explain how his company helps dentists and orthodontists provide better treatment options to patients. He also talks about the common misconceptions orthodontists have about his company and clear aligner lab and the future of orthodontics. Stay tuned.

The In Your Face Podcast

How an In-house Membership Plan Boosts Your Dental Practices with Dr. Brett Wells, Founder and CEO of DentalHQ

Dr. Brett Wells is a practicing dentist and group practice owner in North Carolina. He is also the founder and CEO of DentalHQ, which helps dentists attract and retain uninsured patients through the use of in-house membership plans with advanced software. He’s recently launched another company, BusinessConnect, to allow dentists to sell their membership plans directly to small businesses in their areas.

In this episode…

Over the last couple of years, the number of people enrolling for dental insurance in the US has increased. However, many patients often get frustrated and dissatisfied due to the low reimbursement amounts and unnecessary hassles they have to go through. This has led to some patients avoiding dental insurance and deciding to go uninsured instead.

To find a solution for these patients and their dentists, Dr. Brett Wells came up with the idea of an in-house membership plan for dental practices. This revolutionary solution helps to eliminate dental insurance from the equation and ensure that patients still get the quality services they deserve without having to jump through the hoops that insurers set out.

Dr. Brett Wells joins Dr. Blair Feldman and Craig Weiss on this episode of the In Your Face Podcast to talk about his in-house membership plan for dental practices as an alternative solution to dental insurance. He details the benefits of his membership plan, how dental practices have thrived as a result, which practices are a good fit for DentalHQ, and how his practice is dealing with the COVID-19 pandemic. Stay healthy and stay tuned.

The In Your Face Podcast

The Psychology of Compliance with Dr. Barry Glaser, CEO of Aligner Insider

Dr. Barry Glaser is the CEO of Aligner Insider. He is an orthodontist, lecturer, podcaster, private practice owner, author and former associate director of orthodontics at Montefiore Medical Center. He is the owner of Glaser Orthodontics and currently practices in Cortlandt Manor, New York with over 70% of his patients in invisalign. 

Dr. Glaser received a B.A. in Psychology from Binghamton University in 1984, and was awarded his Dental Degree from the University of Pennsylvania School of Dental Medicine in 1988. He completed a one-year hospital residency at Englewood Hospital in 1989, and went on to earn his Specialty Certification in Orthodontics from Boston University School of Graduate Dentistry in 1992.

In this episode…

Despite the fact that the current health crisis has affected many people all over the world, it is evident that not everyone has been following the guidelines prescribed for preventing infections. Things are starting to go back to normal in many places and many people have been non-compliant when it comes to wearing a mask.

The same case applies to patients who visit orthodontic practices. They may lie to their dental practitioners about complying with the care they need to do at home post-treatment, which poses a problem for the patients themselves and for their orthodontist. So how can orthodontists help such kinds of patients?

Dr. Barry Glaser joins Dr. Blair Feldman in this week's episode of the In Your Face Podcast to talk about the psychology of compliance. Dr. Glaser explains what the phrase means, how using dental monitoring has impacted his practice, his best strategies for communicating with patients to prevent them from lying, and how he manages his different roles. Stay tuned.

The In Your Face Podcast

Creating Beautiful Smiles and Stamping out Dental Irregularities with Dr. Randy Feldman of Blue Wave Orthodontics

Dr. Randy Feldman has been in the private practice of orthodontics for 38 years in Tampa Bay, Florida. He is a partner and owner of Blue Wave Orthodontics and has a pediatric dental practice, six office locations, four associates, and grosses in the low eight figures. He hopes to open one or two new locations in the next couple of years. 

Dr. Feldman received his DDS from The Ohio State University, and is a diehard “Buckeye.” He is currently a Clinical Associate Professor in the Department of Pediatrics at USF College of Medicine and holds a patent for ceramic brackets. He is also the craniofacial orthodontist at John Hopkins All Children's Hospital where he has treated thousands of kids with craniofacial defects.

In this episode…

Dr. Randy Feldman has been quoted as saying 'I am on a mission from God to stamp out dental irregularity.' And he has lived to that expectation by helping create beautiful smiles to thousands of kids in the Tampa Bay area. He also believes that dental practices should be a fun and interesting place for both kids and parents, and he has gone out of his way to do just that. He continues to provide top notch patient experience to his clients despite the current COVID-19 health crisis.

In this episode, Craig Weiss and Dr. Blair Feldman interview Dr. Randy Feldman about his mission of creating beautiful smiles and stamping out dental irregularities. He talks about his smile mask invention, how Blue Wave Orthodontics started and how their annual scholarship program for college kids works, and what he does to make his practice a fun and interesting place for kids and their parents. Stay tuned.

The In Your Face Podcast

Bringing the Flexibility of the Gig Economy to Dental Practices with Joe Fogg, Founder & CEO of onDiem

Joe Fogg is the Founder and CEO of onDiem, a healthcare staffing platform that combines the flexibility of the gig economy with the benefits of traditional staffing, creating an on-demand professional labor force. onDiem's mission is to bring benefits to amazing, hardworking dental professionals while at the same time helping dental practices achieve high quality patient care. 

onDiem was launched in 2019 and it is currently working on launching a new product that will offer a flexible solution to help dentists reopen their practices.

In this episode…

In the current health crisis caused by the COVID-19 pandemic, there is a high possibility of employees in a dental practice getting exposed and infected. This means the employee has to get quarantined to protect himself, fellow employees and patients, which subsequently means that staffing and running the practice becomes a challenge for the dentist.

Joe Fogg launched onDiem with the idea of a contingent labor force where dentists can bring in clinical staff members on demand basis to help practices maintain their service delivery and achieve high quality patient care. 

In this episode, Craig Weiss interviews Joe Fogg of onDiem about his great idea of bringing the flexibility of the gig economy to dental practices through onDiem. They talk about how COVID-19 has impacted dental practices, the clinical staff most likely to be exposed to infection, the various financial challenges dental practices often face, and the benefits of having an amazing and professional clinical team. Stay tuned. 

The In Your Face Podcast

How Orthodontists Can Bring the Human Element and Personal Touch to Online Consultations with Dr. Jonathan Nicozisis

Dr. Jonathan Nicozisis has been in the specialty practice of orthodontics since 1997. He is an orthodontist at Princeton Orthodontics and he is the co-creator of The Aligner Intensive Fellowship. He is also a member of Invisalign® National Speaker’s Bureau and Clinical Research Network where he helps conduct research and development of new technologies and improvements to the Invisalign Technique. He has given over 400 lectures nationally and internationally on aligner therapy.

Dr. Jonathan Nicozisis completed his dental education at the University of Pennsylvania before attending Temple University for his orthodontic residency. While at Temple University, he received his specialty certificate in orthodontics and a master’s degree in Oral Biology. During his training, he also completed an externship at the Lancaster Cleft Palate Clinic in Lancaster, Pennsylvania, where he was involved with the care of patients with craniofacial syndromes.

In this episode…

The current health crisis has necessitated the adoption of technology to conduct online consultations and treatments for orthodontists and dentists. There has been an increased use of teledentistry and more health practitioners are providing health services to their patients online.

However, many of these doctors find it hard to incorporate their personal touch to the online consultations. The patients often miss out on the human element they were accustomed to in brick and mortar practices. So how can orthodontists bring back their personal touch and human element to remote consultations?

Dr. Jonathan Nicozisis joins Craig Weiss and Dr. Blair Feldman in this episode of the In Your Face Podcast, to explain how orthodontists and dentists can improve on the delivery of their services by bringing in their personal touch. He also talks about his inventions, creating the Aligner Intensive Fellowship, and how he comes up with memorable and catchy phrases for products. Stay tuned.